2024 Report

In 2024, Shopify’s Regulatory Affairs team received a total of 4,005 legal access submissions. 3,574 of these requests were properly formed legal requests, of which 1,451 were compelled disclosure requests. We objected to 808 of the 1,451 compelled disclosure requests (55 percent).

This report includes data from January 1, 2024 through December 31, 2024.

Shopify is committed to protecting the privacy of our merchants, customers, partners, and everyone who entrusts us with their personal information. We are publishing this Transparency Report to make commerce better for everyone by building consumer confidence through transparency, and support an informed public debate on privacy rights by joining other members of our industry in reporting on government and other legal requests for access to data.

To protect the privacy of our merchants, customers, and partners, we endeavor to minimize the amount of personal information we disclose. Our process upon receipt of a request to produce information about a merchant, a merchant’s customer, or a partner is as follows:

• We will refuse to disclose personal information without a valid and enforceable subpoena or court order.

• Legal requests must be addressed to the correct Shopify entity (for example, Shopify Inc. or Shopify International Limited).

• We will always notify affected individuals before we disclose information, unless prohibited by law, and minimize the amount of personal information that we disclose.

We review the following factors in determining whether we will comply with a legal request:

• Jurisdiction and authority of requester

• Type of legal request

• Shopify entity and type of information requested