AfterShip

About

Business description

AfterShip is an all-in-one eCommerce solution that empowers global brands to elevate customer experience, drive revenue, and improve operational efficiency.
We offer software suites that level up business in returns, exchanges, shipment tracking and protection, etc.

When the Lume team decided to switch over to AfterShip Returns, they were able to automate their return process and provide a much better customer experience.
Lume has seen a 7 days reduction in refund process timeline and 21% increase in NPS.

Fellow has significantly improved in enforcing their return policy and managing returns volume since implementing AfterShip Returns automation. The results have been transformative, leading to faster processing times and a greatly improved customer experience.
With AfterShip, they've had 30% revenue recapture and a 52% reduction in resolution time..

AfterShip helps PELAGIC GEAR keep customer expectations from floundering.
With AfterShip, they've had 12% drop in return contact tickets and 18% lift in purchases driven from the return portal

The biggest benefit that Marc Nolan has seen since using AfterShip Returns is the ability to get time back.
With AfterShip Returns, this process is down to one hour. That's a decrease of 97% in time spent on the returns process and 2 times increase in the number of exchanges vs refunds.

As a brand dedicated to providing excellent customer service, Aetrex turned to AfterShip for help.
With AfterShip, they've had a 50% reduction in operation costs and 86% shorter return processing times.

When reevaluating their post-purchase operations, Internet Up switched to AfterShip Tracking and AfterShip Returns. These tools have enabled them to streamline their delivery and return processes, enhancing customer service experiences.
With AfterShip, they've had a 10% increase in net revenue and a 4.8/5 shopper review score after implementing AfterShip.