Astound Digital: Integrating Shopify and Salesforce Service Cloud environments

Astound Digital’s accelerator integrates Shopify’s commerce platform with Salesforce Service Cloud, enabling brands to streamline service workflows, reduce response times, and deliver the personalized experiences customers expect. This accelerator allows merchants to leverage service features in Salesforce Service Cloud such as AI-powered case management and omnichannel engagement along with robust commerce capabilities in Shopify.

Key benefits of the offering

Astound Digital’s integration is designed to enhance operational efficiency, improve customer experience and create more actionable insights. The offering will unlock greater business value for service-based retailers and brands. 

• Unified Case Management: Shopify events such as returns or order issues are automatically logged as cases in Salesforce, ensuring faster resolution.

• Real-Time Data Synchronization: Customer and order data is synchronized in real time, providing Salesforce agents with the latest order information.

• AI-Powered Automation: Salesforce bots streamline repetitive tasks and prioritize cases, allowing teams to focus on complex inquiries.

Why partner with Astound Digital? 

Astound Digital stands at the forefront of commerce innovation, with decades of experience in the industry. As a Shopify and Salesforce partner, we possess the technical expertise and strategic insight necessary to help enterprise brands unlock their full potential in the digital marketplace. Our unique merchant-focused approach ensures that every solution we deliver is tailored to meet the specific needs of global enterprise brands.